FAQ

Who do you ship to and when can I expect to receive my order?
We ship to the UK and Ireland our current SLA (Service level agreement) shows we deliver within 72 hours 99% of the time to both jurisdictions.

How do I know if my order has gone through?

When you checkout on haakaaofficial.co,uk, the page will notify you if your payment has been accepted or denied. If you are paying via direct credit, you will receive an email from Haakaa with the account name and number for you to transfer the money into. Once your payment has been received, you will receive an email confirming that your order is now being processed. Once you have provided a valid email and phone number you will receive details about your delivery when it leaves our warehouse

How will I know you have received my direct credit payment?

Please be aware that it can take up to 3 working days for your direct credit payment to clear and be allocated to your order. You will receive a confirmation email once your payment has been received and another email with your tracking number once your order has been processed through our warehouse

When will my order be dispatched?

We aim to have your order on the courier as soon as we can. Once your order is processed prior to noon Mon-Fri the order is typically dispatched the same day. In busier times and on Mondays this can be extended by 24 hours

What happens if an item I purchased sells out and ends up being unavailable?

This is not a likely occurrence, but sometimes we run out of stock after your shopping cart has been submitted. We try to avoid this frustration as much as possible. If this does happen to you, you will receive an email from us stating the product that is out of stock and asking whether you would like to exchange it for another product or receive a refund. More than likely we have an alternative delivery address which we will provide.

Is there a cost if I decide to return my item via courier?

Yes, we can assist with the best possible option to minimise cost. Contact our team for guidance

I've ordered the wrong item, what do I do?

Please contact us immediately to avoid the order getting dispatched incorrectly

Do you take gift cards online?

Yes, we do take gift cards online. If you want to pay by gift card, select the Gift Card payment option at checkout and enter the serial number off the back of the Gift Card or enter your gift card code.