Returns Policy

Returns

In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery so long as the item is unused, in its original packaging and in a re-sellable condition (package not opened / product not used etc). Please note, it's the customer's responsibility to ensure the goods are returned safely to us. We process refunds daily. However please note that it can take up to 5 working days for the refund to show up on your statement due to the banks processing time.

Change or Cancel Orders:

Please contact our Customer Services team for advice on 02036 953855 / sales@haakaaofficial.co.uk between 8am and 4pm, Monday to Friday. Please be ready to quote your order number. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

Returning Faulty Goods

If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone or email. Our team will then work with you to resolve the issue.

Return address:

FAO Haakaa,
Unit 15 Bartlett Court,
Sea King Road,
Yeovil,
Somerset,
BA20 2NZ

*If returning a product from the EU or Ireland click here.

Other information

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

*All postage costs associated with the exchange or refund of goods are incurred by customers returning from outside of Ireland. 

Unit 15 Bartlett Court
Sea King Road
Yeovil
Somerset
BA20 2NZ