Covid 19 update : Delivery charge will be 2.95 until further notice. This will allow us to track the delivery at all times throughout the process. This is a direct result of the issues we have faced getting updates for deliveries throughout the UK
24/48 Hour Delivery time - This will be extended in certain areas due to Covid-19
Ireland Deliveries dispatched from Bray via AnPost and UK Deliveries dispatched from Bristol via Royal Mail
How are goods packed and can I be sure that delivery is discreet?
Your privacy is paramount to our company values. Your order will be packed in discreet packaging
In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery so long as they are returned in an unused new condition with the original packaging. Please note, it's the customer's responsibility to ensure the goods are returned safely to us. We process refunds daily. However please not that it can take up to 5 working days for the refund to show up on your statement due to the banks processing time
Change or Cancel Orders:
Please contact our Customer Services team for advice on 00 353 (0) 12042749 or firstname.lastname@example.org / email@example.com between 8am and 4pm, Monday to Friday. Please be ready to quote your order number. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.
Returning Faulty Goods
If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone or email. Our team will then work with you to resolve the issue.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
*All postage costs associated with the exchange or refund of goods are incurred by customers returning from outside of Ireland.